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Frequently Asked Questions

How Do I Return an Item? 

Due to the nature of our product, we do not re-use or re-sell product that has left our facilities. For this reason, we do not accept returns.

How Do I Receive a Refund?

All orders are final. If for any reason you are not happy with your purchase, please reach out to us at

Does NRG Foods Offer International Shipping?

Yes, NRG Foods does ship internationally. The customer is liable for any taxes or duties that may apply. We will not collect taxes or duties from you. It is your responsibility to look into your country/local policies of taxes and duties, and to abide by those. It is your responsibility to know if your country’s Customs Department permits the shipment of our products and what the duties or tariffs may be upon delivery. We can not provide a refund for the shipping of any package if you refuse it or if it is refused by customs due to regulations and taxes or duties. If the order is seized by customs for any reason and is not returned to us, we cannot issue a refund.